micarms en-US Wed, 30 May 2012 01:02:45 +0000 http://bbpress.org/?v=1.0.2 q http://singletrackworld.com/forum/search.php http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3050145 Tue, 11 Oct 2011 18:09:28 +0000 njee20 3050145@http://singletrackworld.com/forum/ <p><blockquote>With the maximum 300psi in the shock it would still only acheive 40% sag</blockquote></p> <p>That's not a shock problem, that's an overweight rider problem if I may say so!</p> <p><blockquote>I'm surprised you need a whole new chainset...don't they do adapters like they do for BB30 bottom brackets?<br /> </blockquote></p> <p>The original bike had an old school Octalink chainset, so you couldn't use any system designed for external bearing cranks. </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3049867 Tue, 11 Oct 2011 16:40:27 +0000 Mooly 3049867@http://singletrackworld.com/forum/ <p>The Resolution.<br /> Having sent a follow up email to the customer services team addressed F.A.O. Nigel Roberts a cranks is being sent out. Thank you very much Mr Roberts. Its a shame you needed to be involved but I'm very appreciative of your customer service sense and resolution management skills.<br /> Well done in the end TREK. </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3049841 Tue, 11 Oct 2011 16:34:14 +0000 chakaping 3049841@http://singletrackworld.com/forum/ <p><blockquote>which is a shame seeing as I've spent well over £10k on bikes this year... </blockquote></p> <p>And I thought I'd got a bit carried away.</p> <p> <img src="http://singletrackworld.com/forum/my-plugins/bbcode-buttons/default/icon_eek.gif" title="8O" class="bb_smilies" alt=""/> </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3049818 Tue, 11 Oct 2011 16:28:22 +0000 geordiemick00 3049818@http://singletrackworld.com/forum/ <p>I bought a £3300 Rumblefish 2 in March and sold it in June. Trek/specialized let their accountants have too much influence in their build schedules and as such allowed someone to fit a low tune RP23BV shock to a 19" 29er. With the maximum 300psi in the shock it would still only acheive 40% sag!!</p> <p>It climbed like a pig and bobbed like dobin the donkey. I contacted Mojo who told me for such a big bike it should have a medium or high tune shock so I rang Trek UK who arranged me to take it back to the dealer who sent it back, Trek sent it back saying it was fine!!</p> <p>I rang Mojo back who were gob smacked. I sold it on for £800 loss. The Lapierre 514 i replaced it with which is a 20" has a high tune shock and is flawless with 220psi in it. </p> <p>I presume the manufacturers just buy a boat load of bits and make them fit the whole range to keep the costs down. </p> <p>I wouldn't even buy a trek inner tube now, which is a shame seeing as I've spent well over £10k on bikes this year... </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3049728 Tue, 11 Oct 2011 16:04:52 +0000 oxym0r0n 3049728@http://singletrackworld.com/forum/ <p>Similar experience here<br /> Sugar 2 --&gt; snapped - took ages to prove it was mine as bought when I worked for a shop --&gt; Sugar race --&gt; snapped shock link - took ages to prove it was mine (again) --&gt; replaced front end after one had to be sprayed and shipped from USA - in the meantime bought an ASR and eventually flogged the Sugar... I woudn't wan't to go through all that again </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3049686 Tue, 11 Oct 2011 15:53:51 +0000 geordiepaul 3049686@http://singletrackworld.com/forum/ <p>Trek have gone out of their way to help me in the past.<br /> I know of people who've had new headsets when given new E2 frame to replace the older ones.</p> <p>I'm surprised you need a whole new chainset...don't they do adapters like they do for BB30 bottom brackets? </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3049587 Tue, 11 Oct 2011 15:32:38 +0000 Mooly 3049587@http://singletrackworld.com/forum/ <p>(You shouldn't be out of pocket because of the failure.)<br /> That's exactly it! </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3049311 Tue, 11 Oct 2011 14:10:26 +0000 njee20 3049311@http://singletrackworld.com/forum/ <p>Trek are notorious for this sort of thing to be honest. Their warranty is excellent, but they're very 'by the book', unlike other companies who will go the extra mile to help.</p> <p>There's plenty of threads about FS frames where they've replaced the swingarm or main frame and not the other bit, leaving a mismatched frame. They've done their duty, but there's a common sense element there...!</p> <p>I don't think you're out of order in expecting the parts that are required to make your new frame work, in this instance a chainset. You shouldn't be out of pocket because of the failure. </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3049131 Tue, 11 Oct 2011 13:25:29 +0000 FunkyDunc 3049131@http://singletrackworld.com/forum/ <p>Harsh Line - The warranty is on the frame, not the components or for labour etc etc, so they have replaced the frame which is what they legally have to do.</p> <p>I had a Klein frame snap a few years back. The was no quibble what so ever with replacing it, but the LBS said they would charge for stripping my old frame and rebuilding on to the new. In the end we compromised and I stripped the frame of everything I could (apart from BB and headset cups) they then put them in to the new frame for me and didnt charge.</p> <p>Is interesting though that now because manufacturers are reinventing the wheel to make more money, that it now does create issues with warranty claims... perhaps manufacturers need to re think their warranties? </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3049107 Tue, 11 Oct 2011 13:18:44 +0000 strike 3049107@http://singletrackworld.com/forum/ <p>Nigel Roberts is the man in charge at Trek UK (or was up until recently). </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3048836 Tue, 11 Oct 2011 12:14:25 +0000 geordiepaul 3048836@http://singletrackworld.com/forum/ <p>Speak to Trek direct I'm sure they'll sort you out.<br /> Their warrant is superb, I've never had any problems with stuff like that. </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3048785 Tue, 11 Oct 2011 11:57:33 +0000 big_n_daft 3048785@http://singletrackworld.com/forum/ <p>a lot depends on the retailer</p> <p>Swinnertons are excellent, warranteed a purple rig frame via them, headset ritted and replaced straight away, eccentric BB after a phone call, both free</p> <p>I could have been like the OP and insisted on a set of G2 forks as the geometry had changed, I decided I was more than happy with the service <img src="http://singletrackworld.com/forum/my-plugins/bbcode-buttons/default/icon_wink.gif" title=":wink:" class="bb_smilies" alt=""/> </p> <p>someone who warranteed the same frame via Evans had to pay for the headset and eccentric </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3048778 Tue, 11 Oct 2011 11:55:33 +0000 Mister P 3048778@http://singletrackworld.com/forum/ <p>Looks like the OP has an Octalink bottom bracket and chainset hence why he will need to change the lot. </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3048756 Tue, 11 Oct 2011 11:49:31 +0000 wwaswas 3048756@http://singletrackworld.com/forum/ <p>Well, I'd certainly recommend celeriac and potato mash - as long as you use lots of butter and a bit of cream. </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3048750 Tue, 11 Oct 2011 11:47:32 +0000 chakaping 3048750@http://singletrackworld.com/forum/ <p>don't you think the poor guy has suffered enough already wwaswas? </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3048748 Tue, 11 Oct 2011 11:46:11 +0000 wwaswas 3048748@http://singletrackworld.com/forum/ <p><em>Best response to a thread. Ever. baffle the situation. </em></p> <p>it wasn't my intention <img src="http://singletrackworld.com/forum/my-plugins/bbcode-buttons/default/icon_redface.gif" title=":oops:" class="bb_smilies" alt=""/> </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3048741 Tue, 11 Oct 2011 11:44:03 +0000 rewski 3048741@http://singletrackworld.com/forum/ <p>Similiar situation here, Trek replaced my discontinued fuel 70 which had cracked 3 times, I decided to go for a HT, they replaced it with the 8500, a few parts weren't compatible so I had to replace, I paid for parts but not labour. Fair enough I thought. </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3048738 Tue, 11 Oct 2011 11:43:39 +0000 Rusty Mac 3048738@http://singletrackworld.com/forum/ <p>I see the new frame is a press fit BB so i can only guess your old frame must have had a square taper or isis BB. </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3048736 Tue, 11 Oct 2011 11:43:28 +0000 Singlespeed_Shep 3048736@http://singletrackworld.com/forum/ <p><blockquote>Cotic are doing a load of Alfine wheelsets at a good price.</p> <p>and I think on-one too.</p> <p>I'd keep the brakes and the Alfine, personally - you've obviously decided hub gears are what you want and I really rate Magura kit.</blockquote></p> <p>Best response to a thread. Ever. baffle the situation. </p> http://singletrackworld.com/forum/topic/trek-fisher-warranty-issue-thoughts-please#post-3048730 Tue, 11 Oct 2011 11:42:18 +0000 wwaswas 3048730@http://singletrackworld.com/forum/ <p>[edit] wrogn thread. </p>