heathenwoods en-US Wed, 30 May 2012 00:59:42 +0000 http://bbpress.org/?v=1.0.2 q http://singletrackworld.com/forum/search.php http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-695094 Mon, 21 Sep 2009 15:12:49 +0000 owenfackrell 695094@http://singletrackworld.com/forum/ <p>I can also recomend the idrive 5 though mine has changed a litle. I would also agree with the it would be even better with a 140mm fork.<br /> This is what mine is currently like.<br /> <img src="http://images.fotopic.net/1ydlu5.jpg"> </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-695059 Mon, 21 Sep 2009 15:01:25 +0000 HoratioHufnagel 695059@http://singletrackworld.com/forum/ <p>i&#39;d get the boardman and swap the frame.</p> <p>whats the name of the bike shop at London bridge that isn&#39;t evans?? i&#39;m sure i saw someone in their with a halfords voucher. </p> <p>I&#39;ve had nothing but good experiences with Halfords and their implemntation of the cycle2work scheme. Helpline was very helpful and reasonably quick even over email. the ex-bikehut stores i&#39;ve been in all know their stuff. </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-695000 Mon, 21 Sep 2009 14:37:04 +0000 chakaping 695000@http://singletrackworld.com/forum/ <p>Although TBH if you were doing what I suggest, you should probably do it with the Boardman £1k full-susser. It has a 120mm Reba with maxle lite. </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-694979 Mon, 21 Sep 2009 14:29:13 +0000 chakaping 694979@http://singletrackworld.com/forum/ <p>There could be another solution here.</p> <p>How about buying a well specced hardtail which has the fork and kit you want, selling the frame, buying a FS frame and transferring the components?</p> <p>I&#39;ve done this and it was quite a rewarding (as well as cheap) experience. </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-694942 Mon, 21 Sep 2009 14:13:09 +0000 jimbobrighton 694942@http://singletrackworld.com/forum/ <p>meandyuk - </p> <p>Unlikely you&#39;ll be able to get out of it I&#39;m afraid as you&#39;ll have agreed to the payments, and your work will have already paid the money to Halfords.<br /> Unfortunately top ups on vouchers can&#39;t be done (as a retailer, it would be great to sell higher end bikes) but at the end of the day, rules is rules and Halfords are correct in not offering top ups to vouchers.</p> <p>p.s. I&#39;m a competitor of Halfords too! </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-694805 Mon, 21 Sep 2009 13:35:42 +0000 meandyuk 694805@http://singletrackworld.com/forum/ <p>oops posted twice... </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-694799 Mon, 21 Sep 2009 13:34:36 +0000 meandyuk 694799@http://singletrackworld.com/forum/ <p>I&#39;m having similar issues. Can&#39;t get the bikes I want &amp; can&#39;t add to the voucher...</p> <p>Anyone know if you can get out of it? i&#39;ve had a couple of months worth deducted from my wages.</p> <p>Andy </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-694658 Mon, 21 Sep 2009 12:58:31 +0000 andyl46 694658@http://singletrackworld.com/forum/ <p>My better half has been trying to buy a £1000 bike from halfords under the cycle scheme for around 8 weeks now, only to be told a multitude of different stories and a number of misssed promised deadlines, and still hasn&#39;t got it. I dread to think what will happen if anything actually goes wrong with it. </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-672745 Sun, 13 Sep 2009 12:05:46 +0000 Onzadog 672745@http://singletrackworld.com/forum/ <p>Okay, I&#39;m one customer with one story but I didn&#39;t fancy any of the stuff in store with Halfords and I didn&#39;t like the response from staff in any of the stores near me. I called the help line to find out what else I could lay my hands on and I must admit, I found them unhelpful. They wouldn&#39;t tell me what they could get, they would only response with yes/no to names I suggested (most of which we &quot;no&quot;).</p> <p>As for people who already own bikes being in someway a micky take of the scheme, I already own a Turner 6 pack and at the time, an Intense Tracer (now swapped for a Pace 305). I wouldn&#39;t cycle to work on either of those for fear of them being stolen.</p> <p>I pestered work for a non Halfords scheme which they now do and I got a £700 Tri-Cross from a LBS and ride to work regularly on that.</p> <p>Be a shame to see the scheme go as when that bikes paid for, I&#39;ll probably sell it and get something else on the scheme. (no rules against that are there?) </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-672697 Sun, 13 Sep 2009 11:39:08 +0000 mdb 672697@http://singletrackworld.com/forum/ <p>Halfords won&#39;t want you to get a brand that is not theirs as it costs them more money. Halfords own brands, ie, Carrera, are much more profitable for them than say letting you have a Giant because either they will have to get it at full retail or with only a small discount. Obviously you could take another of their premium brands like Kona or GT but you are limited.</p> <p>Take into account price rises and lack of supply and Halfords will do what they can to ensure you take one of their bikes. </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-671872 Sat, 12 Sep 2009 20:25:32 +0000 abductee 671872@http://singletrackworld.com/forum/ <p>Well I can&#39;t see anything that you&#39;ve said that will send the OP away from halfords happy with his buying experience.</p> <p>Why didn&#39;t the helpful line give him some advice about what bikes might suit him that they do stock/can get hold of and tell him which local store he can look at them in? and explain what they can and can&#39;t do about ordering bikes in and adding cash to the voucher. It sounds like they have only told him what he can&#39;t do?</p> <p>If he went to some stores they most likely wouldn&#39;t even let him ride one around the car park to see if it fits and it&#39;s quite likely that they won&#39;t have the higher priced bikes in the shop to look at and won&#39;t offer to get one in or offer to get a bike from another supplier.</p> <p>All you are talking about is how the OP is wrong and halfords have won the contest. He isn&#39;t wrong he just wants a nice bike for his £1000 voucher. Can&#39;t be that difficult for a bike shop can it?</p> <p>If you work for halfords why don&#39;t you contact him by email and be helpful?</p> <p>If you are a customer of halfords why not offer some advice about which bikes would suit his needs or how he can navigate his way through the halfords customer service maze rather than shooting him down?</p> <p>I got good service out of halfords in the end but I had to try a few people before I got there.<br /> Store 1 unhelpful<br /> Advice line unhelpful and premium 0870 number<br /> Store 2 was helpful with advice but could not order in higher value bikes<br /> Store 3 some distance away was helpful </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-671809 Sat, 12 Sep 2009 20:01:43 +0000 AlasdairMc 671809@http://singletrackworld.com/forum/ <p>I have to agree with abductee - for the most part the helpline have been far from helpful.</p> <p>I spoke to them a couple of times last year and got inconsistent answers, suggesting a basic lack of training. I had one guy saying I could top up the voucher yet nobody else would. Nobody would confirm anything in writing, which to me implies they were guessing at their own processes.</p> <p>In the end I abandoned the idea as the bikes I wanted weren&#39;t available.</p> <p>I got my first commuter in 2006 through bike2work, and was able to top up my voucher as I&#39;d underestimated the cost of the bike I wanted, so Halfords must have tightened up their policy since then </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-671708 Sat, 12 Sep 2009 19:16:17 +0000 abductee 671708@http://singletrackworld.com/forum/ <p>But Halfords can get bikes in from other suppliers can&#39;t they? </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-671706 Sat, 12 Sep 2009 19:15:04 +0000 BoardinBob 671706@http://singletrackworld.com/forum/ <p><blockquote>OK whilst I&#39;m on my high horse why do we have to ring a premium 0871 number to talk to a local branch FFS <a href="http://www.saynoto0870.com/search.php" rel="nofollow">http://www.saynoto0870.com/search.php</a></blockquote></p> <p>More pish.</p> <p>Find your branch here and a direct dial number is shown</p> <p><a href="http://www.halfords.com/webapp/wcs/stores/servlet/HalfordsStoreLocatorView?langId=-1&amp;storeId=10001&amp;catalogId=10151" rel="nofollow">http://www.halfords.com/webapp/wcs/stores/servlet/HalfordsStoreLocatorView?langId=-1&amp;storeId=10001&amp;catalogId=10151</a> </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-671705 Sat, 12 Sep 2009 19:14:35 +0000 lister-hooded 671705@http://singletrackworld.com/forum/ <p>NO, I happen to be a customer ( occasionally, well very rarely actually ) of Halfords not an employee, </p> <p>I just happen to have had a differant experience with the help line and thought I&#39;d let folks know about it.....</p> <p>And don&#39;t blame Halfords if they don&#39;t let you add money to the voucher, it&#39;s not their fault, it&#39;s the rules, just cos other shops will bend them it doesn&#39;t mean it&#39;s right. </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-671700 Sat, 12 Sep 2009 19:12:36 +0000 BoardinBob 671700@http://singletrackworld.com/forum/ <p><blockquote>The OP is a customer and as such is always right. Now be nice to him and sort him out with decent bike if you all work there. </blockquote></p> <p>No, I don&#39;t work there, but let&#39;s look at the problems the OP has</p> <p>He doesn&#39;t really want a Boardman - Not Halfords fault</p> <p>&#39;09 Pitch &amp; FSRs are sold out - Not Halfords fault</p> <p>GT have given the Trance X4 to other dealers - Not Halfords fault</p> <p>&#39;10 Pitch&#39;s &amp; FSRs are more expensive - Not Halfords fault</p> <p>He can&#39;t add money to the £1000 voucher - Not Halfords fault </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-671687 Sat, 12 Sep 2009 19:06:20 +0000 abductee 671687@http://singletrackworld.com/forum/ <p>OK whilst I&#39;m on my high horse why do we have to ring a premium 0871 number to talk to a local branch FFS <a href="http://www.saynoto0870.com/search.php" rel="nofollow">http://www.saynoto0870.com/search.php</a></p> <p>And why could I get all the answers I needed from an actual human at the local halfords but not from their call centre? </p> <p>Does lister-hooded work there as well? or has he been assimilated? The OP is a customer and as such is always right. Now be nice to him and sort him out with decent bike if you all work there. </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-671653 Sat, 12 Sep 2009 18:51:28 +0000 lister-hooded 671653@http://singletrackworld.com/forum/ <p>abductee - Member</p> <p>The &quot;help&quot; line is an army of androids that read from a really stupid script.</p> <p>SORRY , but I have to disagree on this, </p> <p>I found them extremely helpful when I got my RoadRat on their scheme last year, although I know they have reduced the number of brands they can get you.</p> <p>On another aspect of this thread, wouldn&#39;t it have been a good idea for the OP to have identified which bike they wanted before applying for a voucher ? </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-671645 Sat, 12 Sep 2009 18:47:05 +0000 BoardinBob 671645@http://singletrackworld.com/forum/ <p><blockquote>Houns - if you don&#39;t believe me try calling them and see if you can get any sense.</blockquote></p> <p> <img src="http://singletrackworld.com/forum/my-plugins/bbcode-buttons/default/icon_lol.gif" title=":lol:" class="bb_smilies" alt=""/> </p> <p>He is one of &quot;them&quot; </p> http://singletrackworld.com/forum/topic/halfords-cycle2work-problems#post-671609 Sat, 12 Sep 2009 18:27:55 +0000 abductee 671609@http://singletrackworld.com/forum/ <p>Houns - if you don&#39;t believe me try calling them and see if you can get any sense. I am talking about my actual experience and no I wasn&#39;t trying to bend the rules just get a bike that they had in stock at some branches but they wouldn&#39;t tell me which ones.</p> <p>Northwind - no need for a disclaimer I do like the GT ID5 </p> <p>silentei - if you don&#39;t like the GT or boardman have you looked at the voodo canzo. they had them reduced to 999 at cannock.<br /> Halfords Garage Superstore<br /> Unit 5, Linkway Retail Park, Longford Island, Watl<br /> Tottington, Staffordshire, WS11 1TD<br /> 0871 432 3291 </p>