Update: Fox FLOAT X2 Safety Recall

by
November 1, 2016

Remember the news about the Fox FLOAT X2 rear shock recall notice? Well, Fox has got an update for us about the recall, which you can read in full below. Apparently there are about 7000 rear shocks out there that are affected, across both 2016 and 2017 FLOAT X2 rear shocks that have been sold both aftermarket, and as stock items on complete bikes.

The problem according to Fox Racing Shox?

The bicycle’s rear shock absorber outer sleeve can rupture, allowing the sleeve to come in contact with other bicycle parts or the rider, posing a fall and injury hazard.

fox suspension recall float x2 piggyback
One of the affected Fox FLOAT X2 rear shocks. This is the Factory model. For some reason, the gold Kashima coated stanchion appears nearly all-black in this photo. Maybe a trick of the lens?

As it currently stands, there have been seven reported incidents of the air can rupturing on affected FLOAT X2 rear shocks. No injuries have occurred as a result of the damage, but it’s clearly an issue that Fox Racing Shox wishes to address. The solution for the issue is to take your shock to the point of purchase to have a free replacement air can fitted. The new air can has a few differences, including thicker walled aluminum, and an additional grub screw to stop the outer sleeve from rotating.

fox suspension recall float x2 piggyback
And the Performance version of the same shock that is listed in the recall.

This voluntary recall involves all model year 2016 and some 2017 FLOAT X2 bicycle rear shock absorbers sold both individually and installed on YT, Giant, Pivot, Intense, Ibis, Scott, Trek, GT, Knolly, Norco, Rocky Mountain, Diamondback, Morpheus, Foes Racing, Orbea, and Canyon full-suspension mountain bikes and frames. The solid black or black and gold FLOAT X2 shocks have an air sleeve construction. FLOAT X2 is printed on the external reservoir connected to the blue compression and red rebound adjusters that have X2 and RVS laser etched on them. Recalled shocks do not have a “250 psi max” label directly under the air fill boss on the outer sleeve of the shock. A full listing of all recalled shocks and bike models can be found at http://ridefox.com/recall

serial3 serial2 serial1

If you own a Fox FLOAT X2 rear shock, then you can identify if it’s an affected unit by the serial number at the top of the shock body as shown in the above photo. You can then head to the RideFox.com website, and follow the prompts to determine if your shock is an affected unit. Newer FLOAT X2 rear shocks do come with the revised air can, along with a different sticker that looks like this;

250max
If your rear shock has this label on it, then you’re A-OK!

Recall Summary

Name of Product: Mountain bike rear shock absorbers

Hazard: The bicycle’s rear shock absorber outer sleeve can rupture, allowing the sleeve to come in contact with other bicycle parts or the rider, posing a fall and injury hazard.

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Remedy: Repair

Consumers should immediately stop using bicycles with the recalled rear shock absorbers and return them to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Fox for instructions on receiving a free repair.

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Consumer Contact: Fox toll-free at 855-360-3488 from 8 a.m. to 5 p.m. PT Monday through Friday, email at recall@ridefox.com or online at http://ridefox.com and click on the recall link for more information.

Recall Details

Units: About 7,000

Description: This voluntary recall involves all model year 2016 and some 2017 FLOAT X2 bicycle rear shock absorbers sold both individually and installed on YT, Giant, Pivot, Intense, Ibis, Scott, Trek, GT, Knolly, Norco, Rocky Mountain, Diamondback, Morpheus, Foes Racing, Orbea, and Canyon full-suspension mountain bikes and frames. The solid black or black and gold FLOAT X2 shocks have an air sleeve construction. FLOAT X2 is printed on the external reservoir connected to the blue compression and red rebound adjusters that have X2 and RVS laser etched on them. Recalled shocks do not have a “250 psi max” label directly under the air fill boss on the outer sleeve of the shock. A full listing of all recalled shocks and bike models can be found at http://ridefox.com/recall

Incidents: The firm has received seven reports of the shock absorber outer sleeve rupturing. No injuries have been reported.

Sold at: Independent bike stores nationwide, including Jenson USA, Pro Bike Supply and Universal Cycles and online at Go-ride.com and other online bike retailers from March 2015 through September 2016. The shocks were installed as original equipment on full-suspension mountain bikes and frames sold for between about $2,700 to $10,000 and sold individually as an aftermarket accessory, for about $600.

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Manufacturer: FOX Factory, Watsonville, Calif.

Manufactured in: United States

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